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    2020 官網(wǎng)升級中!現(xiàn)在您訪問官網(wǎng)的瀏覽器設(shè)備分辨率寬度低于1280px
    請使用高分辨率寬度訪問。
    


    
    
    
        
            
    
                
                
    
                
                 
                                 
            
            
      
    
       

    







    
    Service and Support
    
    
        
    After-Sales Service
    
       
    
    

    



    

    
    
    
        
    Service Concept
    
        
    ChuanDao treats customers with two principles
    
        
    
            
    
                
    Principle 1
    
                
    The customer is always right
    
                
            
    
            
    
                
    Principle 2
    
                
    Even if the customer is wrong, please refer to the Principle 1.
    
                
            
    
        
    
        
    ChuanDao service concept: the customer is always right!
    
    
    

    
    
    
        
    
        
    
            
    
                
    After-sales service of the central washing plant
    
                
    After the equipment is installed and tried out, professional technicians and technical engineers will be sent by ChuanDao headquarters for on-site debugging and training. 
    
                Provide teaching and on-the-job training to user-side equipment management operators.
    
                During the warranty period, a preventive maintenance plan will be formulated for users, and local ChuanDao service technicians will be dispatched to door-to-door service once a month according to the plan.
    
                
    
                
    Service Content
    
            
    
            
    
                       
                       
    
                    
    
            
    
                
    
                    
    
                        
    
                            
    
                                
    
                                    
                                
    
                                
    Scope 1
    
                                
    Inspection of the safety of the machine
    
                            
    
                        
    
                        
    
                            
    
                                
    
                                    
                                
    
                                
    Scope 2
    
                                
    Analysis and prediction of machine performance and potential problems
    
                            
    
                        
    
                        
    
                            
    
                                
    
                                    
                                
    
                                
    Scope 3
    
                                
    Answer customer's questions in the process of using equipment
    
                            
    
                        
    
						
						
    
						    
    
						        
    
						            
						        
    
						        
    Scope 4
    
						        
    Observe how the customer operates the equipment and correct inappropriate actions
    
						    
    
						
    
						
						
    
						    
    
						        
    
						            
						        
    
						        
    Scope 5
    
						        
    Solve problems found in the use of equipment
    
						    
    
						
    
						
						
                    
                   
             
                
    
            
    
            
    
          
        
    
    
    

    

    
    
    
        
    
              
    
                    
              
      
              
    
                    
    Service Hours
    
                  
      
                    
    •  After the normal use of the equipment to the warranty period, if the equipment fails (not caused by human factors), ChuanDao only charges a reasonable cost of production. The promised response time during the warranty period is 4 hours. Actively conduct routine inspections once a month. 
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    • After the warranty period, assist the user to formulate a detailed equipment maintenance plan and regularly maintain the equipment.
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    • ChuanDao's after-sales service guarantees 24-hour all-weather service. 
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                            4
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    The response time during the warranty period is guaranteed to be 4 hours
    
                        
    
                    
    
                    
    
                        
    
                            
                        
    
                        
    
                        
    
                            24
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    24 hours online customer service for you
    
                        
    
                    
    
                  
    
            
      
        
    
    
    

    


    
    
    
          
    
            
    24 hours after-sales phone
    
            
    Technician Pan
    CONTACT NUMBER
    Technician Shi
    CONTACT NUMBER
              
      
    
    




    













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